Question 1

When do you deliver?

Accepted Answer

We deliver anywhere in Dublin every Monday, Wednesday, and Friday between 3 pm-9 pm via our delivery partner Grab. You will receive a live-tracking link and estimated time information prior to the delivery. Order cut-off times are at 12 pm a day before.   *Please note, Friday delivery time may be delayed due to the recently increased traffic. If you planned to have meals for Friday evening, we would recommend ordering for Wednesday/Thursday deliveries. Apologies for any inconvenience.     Nationwide deliveries are dispatched every Monday and Wednesday and delivered to you on Tuesday and Thursday via DPD.   Order cut-off times are at 12pm on Sunday for Tuesday delivery, and 12pm on Tuesday for Thursday delivery.

Question 2

How are products delivered?

Accepted Answer

Most of our ready meals are frozen and Banchans are chilled. All orders are packed with eco-friendly thermal box with ice packs to ensure correct temperatures are maintained.

Question 3

What's the minimum order for delivery and delivery charges?

Accepted Answer

The minimum order for delivery is €50, and delivery charges are €7.50 for Dublin and €9.50 for nationwide.   Please note that due to the rapid increase in delivery costs (currently logistics charge us €8+vat for Dublin €12+vat for nationwide) and packaging costs (€1.50+ for the box, €4.50+ for the liners/icepacks), unfortunately, we are unable to continue the free delivery of over €100.

Question 4

How to reheat?

Accepted Answer

All our products have labels on with reheating instructions either using microwave or oven. Please note that reheating instruction is a guide, the reheating time may differ depending on your oven/microwave. We recommend checking that the bottom of the tray and the center of the food are hot before eating.

Question 5

What kind of packaging do you use?

Accepted Answer

We aim to use zero plastic in our kitchen, but some items have to be packed in fully sealed plastic containers to prevent leaking.   Over 95% of our products are packed in our fully compostable containers with recyclable films. Our thermal liner is made with recyclable wool which you can reuse for cushion, wrap, or even return it to us!

Question 6

How long can I keep items in my fridge/freezer?

Accepted Answer

Each item has its own best before date and batch code with it so we would recommend to consume within the best-before date. Most frozen items can be stored in your fridge for up to a month. For the chilled items, we would recommend to consume within 3 days except Kimchi, pickles, and sauces.

Question 7

When/where I can collect my order?

Accepted Answer

There is no minimum order for pick-up orders. The collection is available from our HQ kitchen based in Nutgrove enterprise park (D14 N253) on Monday to Friday from 10am to 6pm.  Order cut-off for collection is 12pm a day before.

Question 8

Are you open for takeaway?

Accepted Answer

Unfortunately, we ceased the takeaway service last December but instead we have our JARU Mart! Also, we are currently looking for a place to open takeaway or a restaurant so stay tuned on our website & Instagram (@jarudublin) and hopefully we'll see you soon!!

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FAQs

Hopefully most questions can be answered here but if not, feel free to send us a message on our chat board

JARU FOOD LTD

3A Nutgrove Enterprise Park
Nutgrove Way Rathfarnham
Dublin 14, D14 N253

hello@jaru.ie (01) 532 7070

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